Winstant takes the issue of responsible gaming very seriously and is committed to providing a responsible gaming service. We want you to have fun and enjoy your online experience with Winstant. We are therefore fully committed and dedicated to ensuring that you are able to control the amount of money you gamble with us. To ensure you enjoy your online experience with Winstant and stay in control of your gaming, we provide members with a range of options to assist them to gamble responsibly:
Members are able to control the amount of money they are able to deposit during a daily or weekly time period by setting deposit Limits on their account. Click Control Limits to control your own limits
On request, Winstant will close any account(s) for a cooling off period of 7 days or a minimum period of 6 months during which time it will not be possible for the account(s) to be re-opened for any reason. Players can also elect to have themselves excluded permanently from Winstant. Click Self Exclusion Form.
Access to Account History Members can easily access a full history of deposit and withdrawal transactions. Members can view their account at anytime through the 'My Account' section of their account.
All our Customer Service staff receive awareness training on problem gambling issues and are available 24 hours a day, 7 days a week.
Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. It may help you to keep control by remembering the following:
• Please try and establish limits for purchasing, wagering and losses before you commence gambling.
• Gambling is not advised if it interferes with your daily responsibilities.
• Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
• Gambling is not advised if your primary aim to recoup losses.
There are many organisations that can provide support and assistance to individuals who develop a problem with gambling. If you feel this has happened to you we recommend that you contact one of the following professional organisations for guidance.
Is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0845 6000 133 (local rate from UK) or by visiting their site, Gamcare.
Gamblers Anonymous is a fellowship of men and woman who have joined together to share their experiences and try and solve their common problem and help others to recover from a gambling problem. Gamblers Anonymous can be contacted by visiting http://www.gamblersanonymous.org or by telephoning 020 7384 3040 (UK only).
Gamblers Anonymous International Service Office - provides details of your nearest local participating Gamblers Anonymous support group. Please visit http://www.gamblersanonymous.org for further details.
