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About Our Games
Games are either games of chance, for example, "Moongolf" or on a user selection basis, such as "Granny Topple"
Chance games are exactly that. Just select your stake, maybe up the risk factor a little and hit the "GO" button. Then watch the fun.
Selection games just mean you get to pick your favourite to win
The risk bar increases the odds so, if you feel lucky, this is the way to increase your payout. The minimum bet is either 50 cents or 50p, depending on your chosen currency. The maximum is 100 Euros or 100 pounds sterling - again, depending on your chosen currency. You'll notice that the odds increase or decrease with each press of the risk bar. There are 5 risk stages available in each game.
- Game Session Timeouts
We designed our system to manage issues like time-outs in the best possible way. Since all game play takes place on our servers, everything is tracked. If the server receives your bet, your bet will play out on the server, even if you time out.
- Understanding balance change during game play
Your account balance shows your real money balance. When you place a bet with us, if you have WinstantWonga on your account, WinstantWonga are converted into real money at a rate of 10% of your bet amount. For a bet of 50p, if you were to lose the bet, 50p is removed from your real money balance and 5p is converted from 'WinstantWonga' to your real money balance. If you were to win the bet, the value of your win, with your 10% WinstantWonga conversion, is added to your account.
For example: Your balance is 1.00, you bet 0.50, you win 2.00, your new balance would be 1.00 - 0.50 + 2.00 + 0.05 = 2.55
This happens only if WinstantWonga is available on your account. The more you deposit, the more WinstantWonga you will get, so watch out for our special promotions.
Full information on WinstantWonga can be found on our 'Winstant Wonga' page.
- Betting Amounts
You can place bets in the following increments : 0.50; 1.00; 2.00; 3.00; 4.00; 5.00; 6.00; 7.00; 8.00; 9.00; 10.00; 15.00; 20.00; 30.00; 40.00; 50.00; 60.00; 70.00; 80.00; 90.00; 100.00.
- The Risk Bar
Gambling is all about risk and reward. With Winstant, YOU get to choose how much risk you are willing to take, and increase the rewards with higher odds. Risk setting 1 is our standard setting, with industry level payout percentages. As you increase the risk bar setting, you will see the payouts increase for the game. The payout percentage for each game changes slightly when you increase the risk bar settings.
How To Play
We hope most of the games are self-explanatory but there are some details that we'd like to draw your attention to.
All of our games are all a bit 'quirky'; or as, we prefer to call them unique, - a bit more fun than the traditional quick win games that you may have seen. They were developed because, frankly, we think that the fun element of these instant-win games was missing elsewhere in the on-line gaming community. Most games are very simple but with a twist.
We've tried to make the game screen as identical in terms of what you see around the games as possible.
Most games have a startup screen with a brief line or two describing what the game is about. Just so you know, all of our games are built using "flash" which means that while they may take a few seconds to load, we hope the experience will be worth the wait.
On the Screen
From top left, here is what you will normally see.
My Account - Click here to see in detail your own account details.
Help - Probably how you got here? Well, its certainly one way. The help is not game specific.
GamesLounge - Winstant central. Where access to all the games is made from.
Balance - Your 'Real Money' balance with us
Now, going along the bottom you'll see...
Bet - the value of your current bet. The default is 0.50 - use the + and - buttons to change this
Risk - the value of your risk. The default is the lowest risk. Note that on a game where you increase the bet or the risk, that set of values will return at the start of the next game.
In a select game, you must select the character in question. Click on the character or on the Payout box normally positioned just above them. Note also a small version of your choice character will appear at the bottom centre of the screen.
Once you have made your selections, the "GO" button will appear in the bottom right corner. Check one more time that you're happy with the settings and your all set. Press GO to play.
After the game has played through you will see a confirmation of whether you have won or lost with the game settings that were played. The result of the bet is then added or subtracted from your balance.
For any further help, please contact customer services. All the details are on the 'Contact Us' page.
Safe & Secure
Winstant fulfills all security aspects that you as a customer demand of Internet gaming. As Winstant.com is licensed to provide the service, it also means that we have to follow strict rules set up by governing bodies and auditors. All outcomes are random.
Is Winstant licensed?
We are operating under the Lotteries & Gaming Authority of Malta LOI LGA\CL1\398\2007.
RNG
When you play at Winstant, the result of each game is generated by a Random Number Generator (RNG). The RNG used on the Winstant platform has been reviewed by the Lottery & Gaming Authority Malta.
Where is Winstant located?
Winstant has chosen the world class jurisdiction of Malta to operate from. Malta is recognised as the world leading government regulated remote gaming jurisdiction.
Are my Credit Card details safe?
Winstant has passed the Payment Card Industry (PCI) Compliance Audit. The PCI Certificate Issued to Winstant can be found on the 'About Us' page.
How can I contact Winstant?
Our 24/7 Customer Support team are ready and waiting. You can contact us using the details on our 'Contact Us' page.
Data Protection Act
Under applicable data protection legislation we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorized access to it.
What data do we store, and how can a player confirm what data we have on file?
In order for Winstant to provide the services we offer, we need to store information on each player. This includes names, email addresses, physical addresses, telephone numbers, and in some cases financial account information. All financial information is stored encrypted on our database, with limited access to the information granted on a need to know basis. In order to confirm what information we have relating to you, please send an email to support@winstant.com detailing your request, and we will respond as soon as possible.
Responsible Gaming
Winstant believes in being pro-active in our attitude towards responsible gaming. All customer-facing employees receive training in recognising and dealing with problem gaming. For more information on our responsible gaming procedures, please visit our 'Responsible Gaming' page.
WinstantWonga
WinstantWonga are Winstant's solution to bonuses. Full information on WinstantWonga can be found on our 'Winstant Wonga' page.
System Requirements
- PC Spec
The Winstant website and games have been tested against the majority of web browsers in use today. In order to use our site and play our games, your browser needs to be Flash and Java enabled.
To get the latest version of Adobe Flash Player (free download), visit here.
To get the latest version of Java (free download), visit here.
- Cookies
A cookie is a piece of data stored on the user's computer that allows us to track a user on our website, which in turn allows us to provide the user with information specific to their account. No personally identifiable information is used in our cookies. Once a user closes their browser, the cookie simply terminates. Winstant.com requires cookies to be enabled in order to use our site to log in, play games, deposit or cash out.
Registering
- Why do you need to register?
In order for Winstant to be able to give you the highest level of service and to maintain the highest level of security, we need to be able to identify the customer, especially so when paying out winnings. We therefore need the customer's first and last name, as well as your residing address. The correct date of birth secures that you have reached the minimum age to use the Winstant products. Your email address enables us to inform you of important news, campaigns or information about a forgotten password.
- Why do I need to verify my email address?
In order for you to complete the registration process you will be required to verify your email address. This is a mandatory process in order for us to confirm that the email address we have for you is correct, so that we can contact you should we need to. As a member of our site, we may send you e-mail from time to time containing information on various matters ranging from special promotions to technical and other information relating to our services. Winstant.com honours all unsubscribe requests.
- Are my details safe?
Winstant uses industry standard and best practice procedures to ensure the safety of your details. Access to the details is limited, controlled and restricted to employees who really need to view your details in order to provide you with service.
- Can I have more than one account?
At Winstant players are only allowed to have one account in their name. Players with more than one account will be asked to forfeit all accounts except one, and will have all the money contained in those accounts moved to the one which will remain open.
- How old must I be to play at Winstant?
You must be at least 18 years old on the day you register, OR the minimum age permitted to gamble in the country you live in, whichever is GREATER. Winstant does not promote nor support under-age gambling. Any account found to be opened by an underage gambler will be closed, and winnings confiscated. Deposits will be refunded.
- Restricted Territories
Individuals from the following countries are not able to join Winstant.com as a real player:
- United States of America
- Canada
- Turkey
- Malta
- Indonesia
- Malaysia
- Nigeria
Depositing Money
- Deposit Methods
The following payment methods are available for withdrawing funds: Credit or Debit Card, Local Bank Transfer and moneybookers.
- CVC Code
CVC2 is the abbreviation for the Card Verification Code - a three-figure code which can be found on the reverse of a credit card beneath the signature field.
- SSL
All transactions take place in a fully secured environment, behind SSL (Secure Socket Layer), the security industry standard. This means that all information is encrypted between your computer and our servers, and between our servers and our payment processing partners.
- Billing
Credit and Debit Card transactions are displayed as Winstant.com on your bank statement.
- Fees & Min/Max
Winstant charges no fees to players for making a deposit. The minimum amount you can deposit is 10.00.
Withdrawing Money
- Payment Methods
The following payment methods are available for withdrawing funds: Credit or Debit Card, Local Bank Transfer, Moneybookers and Cheques sent by courier or normal mail.
- Fees & Min/Max
The minimum cashout amount is 10.00. Fees for payments to you are applicable for Cheque by Courier.
Bonuses
- WinstantWonga
WinstantWonga are Winstant's gift to you. These can be received by depositing or registering with Winstant, depending on the promotions available. WinstantWonga can then be exchanged into real money by playing on our real money games. WinstantWonga are exchanged at the rate of 10% of the bet amount played, irrelevant to the currency type with is being used. Full information on WinstantWonga can be found on our 'Winstant Wonga' page.
My Account
- Can I change the registered details on my account?
You can change your registered details on your account by logging into your Winstant Account, selecting My Account, and edit details.
- How can I change my password?
You can change your password by logging into your Winstant account, click on 'My Account', Select 'Change Password' and you will be directed to a page asking you to input your current password, your new password and confirmation of your new password. Once all the details are filled in, click on 'Submit' and your password will be changed.
- What if I forget my password?
If you forget your password, you can use the "Forgot Password" link next to the Login box. Winstant does not have access to players' passwords as these are encrypted and kept secure in the system. However, we can reset your password so you can have access to your account again. In order to do this, we would need the answer to your security question. Once we receive the answer, we will gladly reset your password.
- How can I change my account nickname?
Nicknames cannot be changed. In order to change your nickname, a new account will need to be created and your old account closed. You will need to contact us in order to do this.
- How can I change my account currency?
Account currencies cannot be changed. In order to change the currency on your account, a new account will need to be created and your old account closed. You will need to contact us in order to do this.
- Can I view a history of the games I have played?
If you would like to view your game play history, select Game History from your account once you are logged in.
- Can I view a history of my deposits & cashouts?
You can view your full transaction history by clicking on Transactions from under "My Account".
- Can I see what Credit Cards & Financial Accounts I have used at Winstant?
Winstant only stores your financial account information if you have selected "Save" while performing a transaction. This can be viewed under the "Financial Accounts" option in "My Account"
Fraud
- What does Winstant think about fraud?
Winstant takes fraud activities very seriously. Winstant makes use of third party ID Verification services, and subscribes to a number of Risk Management Services. Should fraudulent activity take place, all accounts associated will be locked, and the details of those accounts entered into a risk review database to block activity from the same account holders in the future.
- Anti-Money Laundering
Winstant follows the operators' rules & regulations of Malta. In order for us to be AML Compliant, we are required to perform specific checks on all players' identity, proof of address, and proof of ownership of financial accounts used. In the event that Winstant believes money laundering or fraud is taking place on an account, we will, as required by Maltese & European law, make a full report to the relevant authorities.
